Shipping policy

Thank you for shopping with us. We are committed to delivering your order quickly and safely. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • United Arab Emirates: 2–5 business days
  • GCC Countries: 5–10 business days (where available)
  • International Orders: 7–15 business days (depending on destination)

Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.

We may offer Free Shipping on selected products or promotional campaigns. Any applicable free shipping offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before placing your order.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Public holidays
  • Severe weather
  • Customs inspections
  • High shipping volumes
  • Courier operational delays

We appreciate your patience in such situations.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support within 48 hours of receiving your order. We will work with the shipping carrier to resolve the issue as quickly as possible.

Order Changes & Cancellations

Orders can only be modified or cancelled before they are dispatched. Once an order has been shipped, it cannot be changed or cancelled.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@yourstore.com

Our customer support team will be happy to assist you.