Refund policy
Thank you for shopping with us. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all accessories included.
- Proof of purchase or your order number is required.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged, or altered after delivery.
- Products without original packaging.
- Clearance, promotional, or final sale items (unless defective).
- Gift cards, if applicable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
We will review your request and arrange a replacement or refund where applicable.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Exchanges
We only replace items if they are defective, damaged, or you received the wrong product.
Return Shipping
If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
If the return is for any other reason, the customer is responsible for the return shipping charges unless otherwise stated.
Order Cancellations
Orders may be cancelled only before they have been shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility requirements above.