Refund policy

Thank you for shopping with RideWear UAE. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Be returned in its original packaging with all accessories and included items

  • Be accompanied by proof of purchase or your order number

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered after delivery

  • Products returned without their original packaging

  • Clearance, promotional, or final sale items (unless received defective)

  • Gift cards (where applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos of the item

  • Photos of the product packaging

Once your request has been reviewed, we will arrange a replacement or refund where applicable.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund request.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

Exchanges

We only replace items that are:

  • Defective

  • Damaged during delivery

  • Incorrectly shipped

If you received the wrong product or a defective item, please contact our customer support team for assistance.

Return Shipping

If the return is the result of our error (such as receiving the wrong or a defective item), RideWear UAE will cover the return shipping costs.

For all other eligible returns, customers are responsible for the return shipping charges unless otherwise stated.

Order Cancellations

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if your order meets the eligibility requirements outlined in this policy.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return, please contact us:

RideWear UAE

Email: carwearuae@gmail.com

Phone / WhatsApp: +971 54 223 0971

Our customer support team will be happy to assist you.